Taxi Maxi - About Us
Taxi Maxi  949-945-8949 - Minimum Rates, Maximum Convenience

Art's Group LLC an OC Based transportation company
Doing Business as Taxi Maxi. OCTAP PERMIT # 165
Our company is based on the belief that our customers' needs are of the utmost importance. Our entire team is committed to meeting those needs. As a result, a high percentage of our business is from repeat customers and referrals. We would welcome the opportunity to earn your trust and deliver you the best service in the industry.   Taxi Maxi (Art's Group LLC) is a member of  Newport Beach Chamber of Commerce.

 Lost & Found Policy

 Lost items found in our cab(s) will be available for pick up starting the next day from 8 am -5pm at 2233 W Balboa Blvd. 104, Newport Beach, CA 92604.  As circumstances allow, a best effort will be made to assist in the recovery of customer’s items.  
 Any items found in our taxicabs will be delivered by driver(s) to 2233 W Balboa Blvd. 104, Newport Beach, CA 92604 where they will be available for claiming. Information about the lost Item will be posted on our website.   The company manager will contact the customer if any contact information is available. In case of delivery, the customer will be charge by meter rate. 
 Taxi Maxi is keeping electronic and paper version of lost and found Items. The lost Items will be stored in the safe metallic case. In the event an item is not claimed within 30 days, the owner (manager) will make a posting of such item on employee notice boards. If the item is not claimed within 30 days, it will first be offered to the finder, and if refused will be donated. 
 As California Civil Code Section 2080 and 2081.1 requires, the found item that is worth more than $100, will be turned over to the police department. 
 The company manager is in charge of the policy. 
 The phone number to call for the lost item is 949-945-8949.

 Stranded Passenger Policy

 A best effort will be made by Taxi Maxi to respond to a passenger who is stranded as a result of a taxicab vehicle breakdown, accident or other event that prevents the original vehicle from completing the passenger trip. Taxi Maxi will provide another vehicle (if available) or will call another taxicab company to continue the trip. There will be no fare for initial vehicle; Taxi Maxi will pay the replacement vehicle fare. Estimated time for the replacement vehicle will be up to 30 min. The Company Manager is in charge of the policy and responsible of organizing the vehicle replacement process.

 Customer Complaints Policy
 Taxi Maxi is dedicated to providing excellent customer service and maintains a healthy customer relationship. Therefore the company has a Complaints Policy to ensure all complaints are handled as efficiently and effectively as possible. Our Responsibilities 
 • The company will provide an efficient, fair and structured mechanism for handling complaints for 24 hours a day and 7 days a week.
 • The Company will keep customers informed as to the progress of their complaint and the expected timeframe for resolution.
 • We will regularly review our complaints so that we can improve our standard of customer service. 
 • Whilst an investigation into a matter is taking place, we will not demand payment of genuinely disputed amounts. Handling Complaint 
 • Upon receiving a verbal or written complaint, we will acknowledge the matter via telephone or in writing within 5 business days.
 •Company will be in touch with OCTAP and will response to all complaints that have received from the Orange County Taxi Administration Program offices. 
 • We will keep our customers informed of the progress of their complaint, proposed actions and the expected timeframe for resolution.
 • Company will keep documentation, electronic version of the record about customers’ complaints.
 • Our aim is to resolve complaints in a timely manner and we will generally resolve a matter within a week. 
 The phone number to file complaints is 949-945-8949. 
 The Company Manager is in charge of the Customer Complaints policy.

 Credit Card Processing Policy
 WE ACCEPT ALL MAJOR CREDIT CARDS
 
 Taxi Maxi provides and maintains a merchant account with Square, the mobile payments start-up from which all associated driver will be expected to process credit card transaction for customer fares.  A copy of the merchant agreement with and driver instructions for processing credit card transactions is attached to this policy. Associated drivers, as a condition of lease and at their own expense, must provide a portable web-enabled device (smart phone, tablet device, PC, etc.) and wireless internet account capable of accessing Taxi Maxi provided merchant account, and electronically processing credit card transactions.
 Customer credit card transactions are to be processed immediately upon reaching the customer destination, utilizing a web-enabled device connected to the company provided merchant account.  A transaction confirmation number must be provided to the customer, on a hand-written customer receipt, upon completion of the transaction.  A copy of the standard Taxi Maxi receipt form is attached to this policy.
 Taxi Maxi reserves the right to establish a transaction escrow account, not to exceed $300.00, to protect against unauthorized, fraudulent, or otherwise un-fundable transactions that have been processed by the driver.    
 Credit card transaction funds will be reconciled and credited against the driver lease on a weekly basis.  Any credit card transaction funds in excess of the driver [daily / weekly / monthly] lease amount and required escrow amount will be returned to the driver in the form of a company check. 
 Drivers who fail to maintain devices capable of processing credit card transactions as outlined within this policy will be dropped from the company permit, and their lease will be terminated.  Drivers may also be subject to warnings, fines, permit suspension or permit revocation by the Orange County Taxi Administration Program (OCTAP).